Job Title:  Customer Service Manager                                                    

Reports to:  Operations Director                                               Effective Date: 08/18/2022

Job Summary:

The Customer Service Manager will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Duties/Responsibilities
• Performs other related duties as assigned.

Duties/Responsibilities:

• Processing Refunds and Extra Charges, Entering items into QuickBooks
• Social media posts for Marketing on Facebook, Instagram, and Twitter
• New processes and training customer service team
• Checks Daily Customer Service Tasks

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

High school diploma or equivalent.

Client Services & Customer Support: 5+ years

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.