Job Title: Customer Service Representative
Reports to: Customer Service Manager Effective Date: 08/18/2022
Job Summary:
The Customer Service Representative will be first responders to customers and respond to all customer inquiries and resolve any issues or complaints to Frame Destination Standards by providing win-win solutions.
Customer Service Representative Responsibilities include, but are not limited to, the following:
- Maintaining a positive, empathetic, and professional attitude toward clients at all times.
- Responding promptly to clients' inquiries.
- Communicating with clients through various channels.
- Processing orders daily
- Manages clients service queue
- Investigates problems, develops solutions, and provides feedback to resolve issues
Duties/Responsibilities:
- Process Orders and Modify orders based on customer’s request
- Monitor and maintain the Hold Order queue and Pickup Order queue
- Respond to telephone calls, chats, and emails to Frame Destination standards
- Answer Questions, issue replacements, and modify orders in a timely manner
- Open returns and replace or refund depending on customer’s request and order
- File damage/lost claims via FedEx and UPS
- Maintain positive, respectful attitude with customers, coworkers, and vendors
- Assist walk-in customers
- Keep office equipment, storage and handling areas, and personal space organized and clean
Required Skills/Abilities:
- Great verbal and written communication skills.
- Great interpersonal and customer service skills.
- Great sales and customer service skills.
- Great organizational skills and attention to detail.
- Great time management skills and self-motivated.
- Ability to function well in a high-paced environment.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
High school diploma or equivalent.
Client Services & Customer Support: 3-4 years
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.